Key Customer Specialist - Modern Trade

Role Title: Key Customer Specialist - Modern Trade

Location: Manggahan - Field Based

Context & Main Purpose of Job

The job holder will be responsible to assist to develop the execution strategy for the Modern Trade (MT) account.

Key Responsibilities / Focus Areas

• Develops customer and channel specific plans (from ideation, sell-in, on-time and in full execution, and post-activity evaluation.)
• Acquire in-depth understanding of shopper, category, and market needs for the customer and channel.
• Effectively analyze the data (internal and external) and be able to provide data-driven insights and action plans to grow the business.
• Collaborate closely with stakeholders to grow the category and drive insight-selling backed-up by data to ensure on-time response to market trends and needs.
• Ensure regular customer engagement through business reviews to further build business and relationship.
• Ensure omni-perfect store basics such as shopper-centric availability and replenishment, elevated visibility & merchandising, and effective & exciting activations.
• Responsible for leading field execution teams to ensure perfect basics, efficient store operations, and competitive growth.
• Responsible for point-of-purchase excellence based on agreed key performance indicators.
• Ensuring successful new store openings by making Selecta Ice Cream brands stand out inside the store.
• Develop account plans and lead initiatives based on account's strategy/business needs aligned with Unilever’s strategy and business priorities in the channel.
• Demonstrate exceptional interpersonal skills to and has the ability to negotiate both strategically and tactically in an agile fast paced channel.
• Work closely with Category, Channel Marketing, Supply Chain, and other cross functional partners to ensure that KPIs and activities are implemented on time and in full.
• Manages customer profitability as well as A/R through efficient budget management and regular reconciliation.

Relevant Experiences

• Open to fresh graduates of business, process management and engineering related courses
• Mid-career with experience on business operations management
• Data driven mindset, Network and Influencing, Leadership, Collaboration, Brilliant Execution, Communication and Presentation, Order to Cash Technical Know How Knowledge
• Proficient in MS Word, PowerPoint, Excel, Knowledge in Power BI is ad advantage;
• Has valid driver's license and knows how to drive
• Willing to do heavy field work in Greater Manila Area (and nearby provinces)

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

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