Digital & Social Performance Operations Manager

Work location: Ho Chi Minh, Vietnam

Function: Customer Development / Customer Business Development

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Main Responsibilities

You will go together & assist Vietnam Digital & Social Commerce Lead to co-develop, manage & drive dCom comprehensive growth strategy agenda & Customer JBP agenda for One Unilever Vietnam.

• Key pillars to in-chage including & not limited to Commercial, Media, Livestreaming, Operation, Supply chain, P&L, Distributor, Enablers for growth (Technology, D&A, Capability building, etc.)
• Co-create and deliver the proposal to VN dCom & sCom Lead following the brief ensure delivering the objectives and aligned with 1UL dCom strategy for growth
• Lead the follow up in further details of deployment of all agenda with internal and external stakeholders ensure results delivered
• Manage and maintain all related documents that support for the agenda ensure readiness of information and data for business decision making of high levels

Stakeholders

• External: Customer (all eCommerce platforms), Distributor, Agency
• Internal: KA, CSP, dCom Marketing, Marketing

Main Performance Indicators

• Channel & Customer growth & profit
• Customer JBP agenda deliverables
• Distributor gorvernance & eficiency management

Candidate Criteria

To succeed in this role, it will require:

• Min 5+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
• Well-structured & well-organized
• Self-motivated, bias for action, data driven
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership
• Very strong knowledge of online business, performance media, FMCG industry

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