Customer Strategy & Planning Manager Deos

Business Context & Main Purpose of the Job

The CSP Beauty & Personal Care Manager for Deos is responsible for translating the national category & brand strategy into specific channel & customer priorities and plans, while owning the delivery of the short-term financial plan. This role holder collaborates with the Marketing team, Customer Business Development team, Customer Operations, and Finance team to (co)develop strategic plans specifically for the Deos category within the Personal Care BU.

The position will be reporting directly to the Beauty & Personal Care CSP Lead.

Main Accountabilities

• Tracking total Deos category/channel business performance. Monitors category/brand/channel market share, financial and execution performance to address issues and opportunities
• Responsible for the S&OP process: forecast accuracy at the Deos category level. Creates, reviews, and changes activities for the S&OP plan, including promotions and trade activations per customer. Accountable for the short-term (6 months) forecast
• Provides input for the monthly S&OP process during activity plan & demand planning meetings & cash-up process (e.g., promo, innovation & pricing plans)
• Actively participating in the IBP process, crafting the Trade Category plan and JTBD per channel and customer for Deos
• Responsible for pricing and promo strategy per channel/customer to achieve Strategic Price Index target for Deos
• Defining the launch plan for innovation to channels and customers within the Deos category. Create distribution priorities per category and track closely Total Distribution Points.
• Leading in-store activations for key projects within Deos category while being responsible for Perfect Store compliance and standards
• Developing national Category management plans (including planograms) for Deos to be customized by relevant teams (Customer Activation Team)
• Responsible for Stock Keeping Unit reduction (Polaris) and Business waste (Residuals)

Preferred Qualifications

• University Degree at Post-Graduate level
• 4+ years of Brand Building and/or Customer Activation/Account management experience
• Fluent in Greek & English

Preferred Skills

• Advanced analytical skills & business understanding
• Track record in financial understanding / P&L management
• Strong understanding of market, commercial acumen & retail environment
• Able to manage different KPIs and priorities within team and individually
• Results-oriented, with a winning spirit and a growth mindset
• Learning agility and focused on delivering results
• Excellent interpersonal and communication skills

Preferred Interfaces

• Marketing Country Team
• Sales Team (Account/Customer Activation/Field Sales, etc.)
• Customer Operations (Planning/Customer Service, etc.)
• Finance Team
• External Agencies
• CSP Team

CVs will be treated in strict confidentiality.

Candidates, who meet specified qualifications, will be contacted by e-mail or telephone.

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