CMA Ice Cream Belgium

UNILEVER IS LOOKING FOR ACMA Ice Cream Belgium

Location: Brussels - CityDox

Full-time: 37 hours

Local conditions apply

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

ICE CREAM

As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. We are in a pivoting moment where we seek to become again a fearless Ice Cream category builder, where we gain back leadership delivering great, indulgent products, making ice cream available at arm’s length. 

With 36 Ice Cream factories across the globe, we produce 3.5 million litons of ice cream each year and employ more than 8,200 joymakers. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), in over 60 countries. Digital Commerce is a great growth accelerator for the business with an ambition to become 1bn business by 2026.

JOB PURPOSE

The Customer Management Assistant (CMA) works in the Customer Business Development (CBD) team.  The role of this team is to identify, develop & implement category development plans for all our customers and channels.

If you are passionate about customers, have a can do mentality, bring structure and love to work closely together with others then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Based on the strategy (National Category & Channel), you support the KAMs in building an action plan for the customers. You know and use the specific tools of the customers.

• In collaboration with the KAMs, you develop the promotion plans for your customers, following the promo policy & plan for your category. You manage volumes & price of the promotion plan in the volume-forecasting tool (VF).

• You communicate regularly with the customer support team to assure the execution and follow up of the customer plans.

• In collaboration with the KAMs, you use the VF-tool to provide information about changes in the product assortment of your customers.

• You participate in the execution and analysis of customer marketing at the concerned customers.

• You execute ad hoc analyses for your customers according to KAM-briefs.

• You support the KAMs with setting up the needed materials for the field team.

• You support & participate in meetings related to the field force.

• You contribute to & support the implementation of conferences & events for your customers.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Minimum 3 years professional experience (sales)

• FMCG-experience

• Mastering MS Office & systems (VF, Power Bi...)

• Fluency in Dutch, French & English

Skills

• Experience in closely collaborating with customers.

• Capable of working in team & working cross-functional

• Knowledge about markets & products for which you are responsible.

• Operational Excellence (OTIF) / Project management: Organizing & meeting deadlines.

• Entrepreneurial mindset

• Business orientation / sales-minded

• External orientation / customer-minded

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.

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