Tours Team Member

Background & Purpose of the Job

The role of the Tours Team Member is to perform daily tour responsibilities. A Tours Team Member should be an enthusiastic and hardworking individual that can work alongside a large team within the Tours department and within the larger Hospitality business, which also includes our Scoop Shop and Gift Shop operations. They should be able to provide excellent customer service and outstanding brand experiences in the Tours department at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Tours Team Member will report to the Tours Experience Hospitality Manager.  

Who You Are & What You’ll Do

• Perform daily tour operation responsibilities, including hosting tours, interacting with customers, maintaining tour route cleanliness, scooping ice cream/chunk samples, and selling tour tickets.

• Act as lobby tour greeter, checking in tour reservations, answering questions, and accommodating those with late or missed reservations.  

• Perform daily upkeep and cleaning procedures and report maintenance concerns.

• Perform opening and closing procedures for the Tour operations including preparations, cleaning, dishwashing, restocking, and organization.  

• Perform seasonal outdoor responsibilities including maintaining parking lot operations and an outdoor activity table.  

• Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, merchandising and compliance with all safety and operating standards.

• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the tours department.   

• Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.

• Actively support company safety goals by ensuring consistent safe work behaviors. 

What You’ll Need To Succeed

• Must be 16 years of age, or older

• Strong representative and passion for the Ben & Jerry’s brand

• Enthusiasm for working in the Tour operations

• Customer service experience and ability to take initiative in customer interactions   

• An awareness of food safety and cleanliness

• Comfortable with handling cash and operating POS systems

• Experience with public speaking

• Time management skills and reliable attendance

• Efficient with the ability to multi-task

• Outgoing, positive, friendly, and enthusiastic personality

• Ability to maintain basic safety response initiatives in the event of an emergency

• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas

• Willingness to adhere to unique safety protocols specific to the Waterbury factory location

• Willingness to assist guests and communicate exit strategy in case of an evacuation event

• Must be able to lift up to 50lbs

• Must be able to stand up to 8 hours per day

• Must be able and willing to work outside

• Ability to work in traffic/parking areas of the operation

AdditionalInformation

• Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

• Must be available to work evenings, holidays and at least one weekend day/week. Potential to extend employment after the summer season.

Pay is $20.79 per hour and assignment is 120 days.