Customer Experience Data Analyst

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are ​Customer oriented with high analytical skills and good knowledge about Supply Chain processes​then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• ​​Customer Experience Data Analyst, Reporting by implementing: VBA, PBI.

• ​Process Automation: Develop and maintain VBA scripts and macros to automate routine tasks within the Customer Operation, cost simulation and performance reporting.

• ​Data Visualization: Create interactive and informative dashboards or reports to communicate key supply chain metrics and insights to stakeholders.

• ​Integrating new customers and channels into existing processes in close alignment with CD.

• ​Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior.

• ​Using customer insights and data analytics to propose and drive improvements​.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• ​​A minimum of 2 years of experience in go to market supply chain functions as data analyst or IT functions.

• ​Advanced knowledge of SAP and MS Office (including VBA, PBI, PPT).

• ​English language - minimum B2 level as a must.

• ​Knowledge of Python and API as an advantage.

Skills

• ​​Analytical skills, solution & problem-solving mindset

• ​Communication & collaboration skills

• ​Understanding of processes and technology

• ​Understanding customers and their needs

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Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Joanna Piekutowska atjoanna.piekutowska@unilever.com.