Customer Development Manager (Hypermarkets, supermarkets, eCom, drugstores)

Scope: Local

Categories: homecare, personal care, beauty & wellbeing categories

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are passionate about customers and know how to make Unilever grow with them then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Bringing the customer into the business by aligning company and customer strategy, crafting and implementing commercial, competitive, and profitable growth plans for the channel/customer.

• Be the part of Polish Personal care Leadership Team bringing the customer angle.

• Designing and leading annual negotiations within the agreed framework.

• Planning and supervising implementation of annual, and quarterly activities to achieve business objectives set.

• Leveraging business financial measures to optimize business decisions.

• Leveraging customer relations for the benefits of Unilever.

• Mapping market/category potential & using that understanding to identify channel development opportunities.

• Determining the appropriate product range/assortment, promotion plan, shopper activities for the customer/channel.

• Controlling & analyzing sales results.

• Building and developing the process of shaping Unilever shares in customer’s sales.

• Leading and inspiring direct team of subordinates to deliver outstanding results.

• Managing international network and cooperation as far as the customer is concerned.

• Working in cross-functional team, creating added value for business.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• At least 3 years of experience in leading, developing, and executing plans with a group of customers/channel/strategic clients.

• Experience in negotiating with strategic partners (in a local and international environment).

• Experience in creating, developing and implementing a Customer/Channel strategy in line with business investment plans (IBP).

• Ability to translate company goals into category priorities, strategy, and directions.

• Ability to create strong relationships with customers.

• Ability to work in cross-functional team to create added value for Unilever and customers.

• Managing the performance of KAMs, Specialists, and cross-functional teams within their responsibility.

• Facilitating development opportunities – support the team in achieving their career goals.

• Making decisions considering changing market circumstances in order to grow the business.

Skills

• Demonstrated negotiation and presentation skills.

• Communicative English (verbal and written).

• Fluent Polish (verbal and written).

• Proven business acumen and strategic growth mindset.

• Developed analytical skills.

• Open-minded personality and cross-cultural soft skills.

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

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