CD Excellence Lead

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are passionate about customers and data then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Collaborate with cross-functional teams to capture business requirements and implement new sales and customer-related processes.

• Optimize existing sales processes, practices, and policies for internal customer satisfaction and employee productivity.

• Ensure high levels of data quality and process consistency in sales and marketing systems.

• Analyze sales data, take action, and measure impact to support decision-making.

• Manage the overall sales tech stack, including salesforce and other sales tools.

• Project management (via Carpathia, eRTM).

• POSM management.

• Hire, develop, and manage a high-performing sales operations team.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• BSc/MSc in Computer Science, Engineering, or related field.

• Proven experience in sales operations, business analysis, or sales support management.

• Strong organizational skills with the ability to manage multiple projects and deadlines.

• Excellent interpersonal skills for cross-functional and international collaboration.

• Experience with sales tech stack management, particularly Salesforce.

• Demonstrated leadership in managing and motivating teams.

• Fluency in Polish and English.

Skills

• Category Growth Management.

• Channels.

• Digital Commerce.

• Commercial Strategy.

• Customer Relationship.

• Data Literacy.

• Selling.

• Negotiation.

• Executional Excellence.

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• SOL (Standards of Leadership) Behaviors

  • PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.

  • PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.

  • BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

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