People Operations Team Lead

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

As the People Operations Team Lead, you will be a driving force in shaping the future of Unilever's shared services. You will use your expertise to lead and manage the hub operations, ensuring organizational and operational effectiveness. You will play a key role in developing and implementing strategies, policies, and practices that will have a lasting impact on the company. Join us and become a core HR excellence partner, making a real difference in the lives of our employees and the success of our business.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Lead and manage the team operations, ensuring organizational and operational effectiveness.
• Handle Core HR Escalations and monitor team’s operational delivery.
• Build Core HR Capability and be responsible for Core HR SOPs.
• Drive excellence in team’s business processes and organizational/workforce planning.
• Collaborate with in-market partners to improve team’s service efficiency and effectiveness.
• Provide expert advice and support to the team on operational matters.
• Lead and support the team’s daily operations and implementation of controls.
• Support team’s recruitment and onboarding in conjunction with Human Resources.
• Review team’s performance and address any requirements for (training, coaching, and mentoring).

Operations Management in detail:

• Manage and improve Hub People operational processes and policies for the responsible countries within scope.
• Drive excellence in Hub business processes and organizational/workforce planning.
• Increase the effectiveness and efficiency of Hub services through improvements and coordination with in-market partners.
• Maintain Hub talent capability framework and implement a BCP training programs to help hub talents become future fit.
• Collaborate with in-market partners to improve Hub service efficiency and effectiveness.
• Provide expert advice and support to the team on operational matters.
• Lead and support Hub daily operations and implementation of Hub controls.
• Implement Level 3 Business Continuity plans (BCP) to Hub BAU (People Ops, MHA).

People Management

• Support Hub staff recruitment and onboarding in conjunction with Human Resources.
• Hub performance management (training, coaching, and mentoring).

Direct Reports

• myHR Advisors
• People Operations Specialists

Experiences & Qualifications

• A Bachelor’s degree in human resources, Business Administration, or a related field.
• 5+ years of experience in HR Shared Services or equivalent, with a proven track record in customer service, PEX, HR advisory or HRBP, preferably within an HR context.
• Expert knowledge of MS Office applications and experience using Workday.
• An understanding of HR processes and policies, with experience working in regional or multi-country operations.
• A background in Power Bi or equivalent.

Skills

• Customer Centricity: Prioritizing the needs and satisfaction of customers.
• Analytical reasoning: The ability to critically evaluate information and solve problems.
• Efficient time management: The ability to effectively organize and prioritize tasks to maximize productivity.
• Goal-driven: Focused on achieving desired outcomes and results.
• Effective communication: The ability to convey information clearly and concisely.
• Organizational skills: The ability to coordinate, plan, and manage resources effectively.
• Project and team leadership: The ability to successfully manage projects and lead teams to achieve their goals
• Conflict resolution: The ability to mediate and resolve conflicts between team members or with customers.
• Emotional intelligence: The ability to understand and manage one's own emotions and the emotions of others.
• Change management: The ability to effectively manage and implement change within an organization.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

o Personal Mastery: Sets high standards for themselves. Actively builds own wellbeing and resilience.
o Consumer and Customer Focus: Bringing the voice of the customer
o Agility: Curious, courageous and adaptive to change
o Accountability and Responsibility: Passion in delivering value and impact, going above and beyond to delight

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.