Customer Experience (CX) DT Manager

Role Title: Customer Experience (CX) Distributive Trade (DT) Manager

Location: Philippines (Bonifacio Stopover Corporate Center)

MAIN JOB PURPOSE:

As a Customer Experience (CX) DT Manager, you will be responsible for Distributor Inventory Management, Order Management, Customer Experience (CX) Operations, and Distributor & Business Unit Partnering. The role will be responsible in translating the strategies per Business Unit into an align replenishment plan. The ideal candidate for this position is an individual who thrives in a collaborative environment, continuously seeks process improvement, and is excited about using data. You should be detail-oriented, self-motivated, and with good people management skills. Minimal travel is required.

JOB SUMMARY:

• Responsible for distributor order management and distributor issue resolution.
• Partners with and supports DTs and BUs to achieve sales targets and improve service level via joint forecasting and/or OSA improvement initiatives.
• Responsible for alignment with Customer Operations Group and CBD regarding service KPIs and process improvement programs.
• Analyzes CX KPIs (customer inventory, service level, on-shelf availability) to identify improvement areas of the operations and work closely with cross-functional teams (e.g., Integrated Planning, Customer Development, CSP, Logistics) to resolve and deliver customer service excellence.

KEY REQUIREMENTS

• Holds a bachelor’s degree holder in Industrial Engineering, Logistics, or Business Management 
• 5-7 years of relevant experience in Supply Chain, Business Partnering, and Customer Service
• Strong service orientation and excellent communication skills
• Customer-focused and results-oriented
• Critical thinker and highly analytical
• Proficient in MS Office (MS Excel and MS PowerPoint in particular)
• Knowledge in SAP is an advantage.
• Knowledge in Power BI and Power Query is an advantage.

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

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