Key Account Ice Cream

Scope: Italy, Full time

Location: Italy, Rome Offices (Area of Competence: Bologna & Milano)

Terms & Conditions: Permanent Contract

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the largest global ice cream company, with over 100 years of experience delivering a wide range of indulgent, yet responsible, artisanal dining experiences and delicacies that delight consumers. We have 35 brands—including 3 billion-euro brands (Magnum, Wall's, Ben & Jerry's)—and a strong presence in over 60 countries, generating annual sales of over $8 billion.

All our brands are driven to turn moments into memories through indulgent but responsibly crafted and marketed products. We operate with speed and simplicity, embracing agility and clarity to meet consumer needs and market opportunities.

We win together with fun, fostering a culture of collaboration, energy, and joy that powers our teams and our success. We are experts in the Ice Cream Category, bringing deep knowledge, creativity, and passion to everything we do.

We have a well-developed strategy to ensure growth and value creation, with a clear vision of where to play and how to win. At Unilever Ice Cream, we are all about growth—of our people, our brands, and our impact—driven by a shared ambition to shape the future of indulgence.

JOB PURPOSE:

The Key Account is responsible for executing sales plans, managing trade investment and customer communication.

KEY RESPONSIBILITIES:

• Negotiations: Plan, manage, and lead negotiations
• Planning: Develop full year plans and monitor the progress
• Sales: Achieve sales targets and drive market contribution
• Promotions: Manage promotional programs defined by the Trade Marketing for the Concessionaries managed
• Customer needs: Understand customer needs and requirements
• Client retention: Develop and implement long-term strategies to retain clients
• Customer service: Resolve customer complaints promptly
• Internal communications: Manage internal communications between clients and internal teams

WHAT YOU NEED TO SUCCEED:

SKILLS:

• Strong result orientation.
• Excellent interpersonal skills.
• Proactivity, enterprising spirit, entrepreneurial mentality.
• Problem solving and flexible reasoning.
• Dynamism.
• Ability to work in a team

EXPERIENCES & QUALIFICATIONS:

• Bachelor/Master graduates in Economics or related disciplines
• Minimum 5 years of experience in the sales business

WHAT WE OFFER:

We offer an opportunity for professional growth in retail customer management, in a stimulating and collaborative work environment. The candidate will have access to continuous training and skills development, actively contributing to the success of the team and the company.

LEADERSHIP: 

• You are energized by providing fantastic results. You are an example to others, both for your achievements and for your resilience. You're constantly looking for better ways to do things, engaging and collaborating with others along the way because we win together with fun.

• As an individual, you are solely responsible for your own well-being and for achieving high standards of work. You stay focused on the consumer and what they need. You are humble and have your head held high, looking around to interpret evidence and data intelligently, identifying problems and opportunities to improve, because we operate with speed and simplicity.

Critical Behaviors

• EXPERTISE IN THE ICE CREAM CATEGORY: You bring deep knowledge, creativity, and passion to everything you do, elevating our craft and our impact.

• ALL ABOUT GROWTH: You are driven by growth — of yourself, your team, and the business. You embrace challenges as opportunities to evolve and expand.

• BOLD INNOVATION: You challenge the status quo with courage and imagination, disrupting the industry to shape the future of indulgence.

• CARE AND CHALLENGE: You foster a culture of care and constructive challenge, helping others grow while staying true to our values.

• WIN TOGETHER WITH FUN: You create an environment of joy, energy, and collaboration, knowing that success is sweeter when shared.

• SPEED AND SIMPLICITY: You act with clarity and agility, simplifying complexity to move fast and make smart decisions.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.  

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.