Customer Manager, Nutrition Coles

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Job Summary

We are looking for a Customer Manager, Nutrition who will lead execution of the Joint Business Plan (JBP) ensuring that it is optimized based on the changing nature of the retail landscape to remain ahead of the curve as market leaders, delivering profitable and sustainable retailer, business and market growth.

Role Responsibilities:

• Lead and grow strategic partnerships with the shopper mission at heart collaborating both internally (CSP, Marketing, Supply Chain) and externally (Category Managers, Promotions Managers, Supply Chain).

• Own the delivery of Turnover, Customer Profitability, Market Winning Share and TTS budgets for their customer and category.

• Owns the media and promotional budget end-to end and works with the Digital Marketing, Media & dCommerce experts to curate a bespoke plan that includes differentiation through seasonal events and bespoke best-in-class launches.

• Leads range reviews working in collaboration with the CSP and Digital teams.

• Own the short-term volume and spend forecast aligned to S&OP process for their allocated categories.

What you will need to succeed

Experience & Qualifications

• 3+ years of business experience, preferably cross-functional

• FMCG experience

• Strong customer facing experience and proven track record is a must

Skills

• Collaborates with Category Strategy Planning (CSP) team to enable and support the right category growth management approach to ensure the triple-win (customer, shopper, Unilever).

• Demonstrated commercial strategy through analysing customer JBP looking for improvements, and budgeting appropriately so delivered within spend guardrails.

• Deeply understands their customer and uses that knowledge to build strong customer relationships that align key Unilever and customer stakeholders.

• Is data literate, able to analyse data to make better decisions and identify new trends that impact the customer, category and Unilever.

• Understands how to execute with excellence with the customer, whether it’s through knowledge of supply chain expectations or deploying activities in-store.

• Proficient in negotiating complex agreements and resolving conflicts among multiple stakeholders (internally and externally).

• Knows how to use the right questions to understand the customer’s challenges and needs, building compelling propositions that meet them.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact anz.talent@unilever.com.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.