Job Description: Sr Availability Executive.
Job Title
Asst Availability Manager (Availability Planning) : Business Operations Specialist
Work Level
1C
Department
Customer operations Department (Front End Supply Chain)
Location ( City / Country )
Mumbai Belapur-RO
Main Job Purpose (A concise statement setting out the main purpose and objectives of the job)
Part of Customer operations team, whose key role is to ensure Stock Availability at National & at depot level against the Demand, further responsible for managing Network transitions and stakeholders of SP, CS & CD team.
Key Accountabilities (Role and responsibilities and end results that would be expected)
The Asst Availability Manager would be responsible for below activities
• Deploy MIS dashboards to capture key business inputs and outputs, monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
• Data management of slow-moving inventory, Handling ad-hoc demand inputs, and ensuring they get captured and processed.
• Constantly elicit and analyse business needs of stakeholders (internal and external) and execute operational levers to solve them
• Managing Network Transitions across portfolio – maintain network planning trackers
• Working collaboratively with replenishment teams
• Need based liaising with MT -CD & CS team, Supply Planning Team, Network planning & Distribution Planning Team
Key Performance Indicators ( KPI ) of CS Assistant
• Dispatch rate (DR) and Day – Zero availability/ service.
• Category Line fill
• Promo Compliance and Efficient Operation (Reduce Order Drop and Return)
Professional Skills: (The minimum requirement from the job skills profile including degrees/qualifications preferred.)
ESSENTIAL
• Relevant degree
• Proficiency in MS Office tools – High Weightage to Power BI skills.
• Must require - Professional working experience & skills on MS Excel
• High Passion for performance and collaboration; Stakeholder Management
• Inter-personal skills and teamwork are a must
• Ability to effectively prioritize and execute tasks with a strong output orientation
• Analytical thinking, quant and creative problem-solving skills
PREFERRED
• Graduation (a must), MBA (will be added advantage)
Experience Required: (Essential and desirable experience, including no. of years.)
ESSENTIAL
• Candidate should have worked in Retail chains/eCommerce Customer in the past with Customer/Supplier facing supply chain experience
• Other Supply Chain experience in Factories, Category Logistics or Distribution
• Experience in demand, and business planning
• Commercial acumen
PREFERRED
• relevant FMCG experience
Travel: (If the job will require travel within the country or abroad and how often the candidate will need to be away from home.)
As per job/site requirement
Reporting:
The Customer Service Assistant will report to the Availability Lead . He / She will not have any HUL employees as direct subordinates.
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