Sr. Customer Service Executive

Main job purpose: To ensure efficiency and control of the business activities from order receipt to product delivery The Customer Service Executive would be responsible for below activities · Master Data management for entire portfolio listed with the customer and all DC/ Store combinations · Maintaining the Mapping in system as per the customer master · Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores · Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc · Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions · Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution · Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team · Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables · Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering · Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system · Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast accuracy , EDI etc)