Customer Operations Lead

Job Description

Job Title: Customer Operations Lead

Function: Supply Chain

Location: Mumbai HO

Req ID: R-1171067

Job Description:

The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices.

Key Responsibilities:

• Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency.

• Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network.

• Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact.

• Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities.

• Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges.

Experience Required:

• 3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry

• Knowledge of SAP and CRM tools will be an added advantage.

• Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.

Qualification & Skills Required:

• Bachelor's degree in any discipline

• Strong analytical skills

• Excellent communication and interpersonal skills

• Ability to multitask and work in a fast-paced environment.

• Strong problem-solving and decision-making skills

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.