Assistant Digital Channels Manager

Job Title: Assistant Digital Channels Manager
Location: 100VE London
Reporting to: Senior Digital Channels Manager

About Unilever
Unilever is one of the world’s largest consumer goods companies with our products sold in over 190 countries and 3.4 billion people using our brands every day.

The team
The Corporate Owned Channel team are responsible for Unilever’s corporate websites and social media channels, producing and distributing best-in-class global content. We thrive on creating brilliant digital experiences on our websites to engage our visitors to connect with us and build trust in Unilever.

Why do we need you?
We are looking for a brilliant Assistant Digital Channels Manager to work within our team. Your expertise will help to manage small and large-scale digital projects all aiming at constantly improving our channels and helping to effectively engage our audiences.

You will support the effective engagement of our network of website editors around the world. In turn you will help innovate and improve the standard of our 50+ corporate websites.
This role also involves collaborating closely with key stakeholders across the business – for example, with teams in the markets, Media Relations, and IT.

What will you be doing?

As Assistant Digital Channels Manager you will be responsible for:

Strategic network development
• Managing Unilever’s corporate website network, supporting the strategy and ongoing governance, with special focus on maintaining high website standards and quality content
• Working closely with priority market website editors and the Senior Owned Channels Manager to develop strategic roadmaps and identify opportunities to improve performance and user experience
• Supporting priority sites to develop organic content and working closely with agency partners to optimise content for search
• Providing support and training to develop and enhance editor’s website management and digital skills through self-service tools and online training including how-to guides, advice, best practice guidelines and training materials
• Developing regular performance reports measuring against KPIs with a focus on insights to support continuous innovation, staying 3 steps head of digital best practice
• Supporting the ongoing governance for the market social media network

Best practice website management
• Project management of a variety of work streams, ranging from new site developments to publishing financial results to supporting content updates on Unilever.com and across the network
• Leading and managing ad-hoc projects as they arise on Unilever.com and market sites, for example rolling out the new visual identity or innovation proof of concepts (POCs) collaborating closely with stakeholders and agencies for successful delivery of projects
• Managing the roll-out of new tools and technologies, global campaigns and content, and network efficiencies. This will involve working across multiple languages and cultures
• Be a point of contact for our content support agency, attending weekly status calls to ensure support is fully operational and running at optimal levels
• Ensuring our corporate website network continues to strive for best practice accessibility and performance standards through the monitoring and managing of issues
• Reporting on market websites’ performance including maintaining analytics dashboards
• Managing website issues and raising them through the necessary channels. Being able to prioritise based on business needs and the sprint/development team capacity.

A trusted advisor and digital channels expert
• Acting as the main point of contact and subject matter expert for website editors on a day-to-day basis, answering questions and providing guidance on effective website management on topics such as governance, standards, content, SEO, accessibility, usability, analytics, and measurement
• On-boarding new market website editors ensuring they have access to the relevant tools for effective website management
• Managing stakeholder and market site editor and owner contact and distribution lists, ensuring all new joiners are provided with an onboarding session and induction to all tools
• Proactively developing and running support and knowledge sharing sessions for website editors

What experience and skills will you bring?
Essential:

• Managing external communications, including on websites and/or social media channels
• Digital channel management experience and content development
• Excellent stakeholder management, relationship-building and communication skills
• Ability to work independently, seeking guidance where needed while considering the bigger picture
• Ability to work under pressure and prioritise in high pace environments with tight deadlines
• 100% reliability and ability to manage confidential information
• Strong organisation/planning skills
• Flexible approach and a willingness to get involved in all aspects of the Corporate Owned Channels team’s work

Desirable:
• Knowledge of the importance of usability, accessibility and SEO in website design and content production
• Experience with external CMS, such as Sanity or WordPress
• Working knowledge of data analytics tools GA4, Looker Studio, PowerBi
• Familiar with project management principle and tools such as JIRA
• Managing large-scale networks of sites and monitoring site standards
• Working in a global or multi-region role

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.