Sales & Operations Support Manager

Job Title: Sales & Operations Support Manager   

Work Location: Malaysia

Who You Are and What You’ll Do

As our Sales & Operations Support Manager, you will be expected to work closely together by involving in Customer Development (CD) Planning Meeting with our CD team on forecast accuracy to build into volume plan and ensure demand phasing have sufficient stocks for the current month and the following months. You will be expected to manage short-term requests from the business.

Besides that, you will be expected also to be the key person to contact related business requests from Distributor on LeverEdge system for Malaysia and work with our Third-Party Support that includes master data setup in Leveredge system.

Team Structure:

• Reporting to: MYSG Business Operations Lead

• Direct reports: N/A

• Indirect reports: N/A

Your Role/Key Responsibilities:

• Forecast Accuracy & Forecast Demand

• Forecast consolidation from Customer Development (CD) team for the current month and for the next 2-3 months.

• Ensure all demand phasing sufficiently to cover demand for the current month and the following months.

• Advise on the additional stock request for the current month for stock allocation.

• Liaise regularly with Planner and Customer Service for the incoming stocks against customer forecasts and orders.

• Share weekly gaps demand vs forecast to CD team & forecast accuracy during CD monthly meeting and identify gaps for action.

• Involve in Customer Development (CD) Planning Meeting

• Involve in CD Planning Meeting with Key Customer by synergizing the external requirements vs internal challenges to minimise risk.

• Manage proprietary & Chains’ forecasts and phasing within the shelf-life matrix.

• Business Waste

• Manage slow-moving and obsolete stocks (SLOB) by highlighting slow and non-moving stocks to the business to generate appropriate actions.

• System IT LeverEdge Support

• Master Data Maintenance for Price and Hierarchy Product Master Category, Location.

• Supporting business process for Distributor recruitment and termination, business request from Distributor.

• User acceptance test (UAT) representative for Unilever Food Solutions (UFS).

Key Stakeholders:

Internal:

• Customer Development, Demand & Supply Planner, Logistic and Distribution, Customer Service
  

External:

• Key Chains customers

Travel:

5-10% of the time for travelling.

What You’ll Need To Succeed

• Bachelor’s degree in Supply Chain, Logistics or Engineering.

• Minimum of 3 years of work experience in business operations, business excellence, demand and supply in Supply Chains.

• Solid analytical skills, bias for action, responsibility and accountability.

• Project management skills.

• Strong team spirit, proactive approach to issues and opportunities.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

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