Supply Chain Operations Manager - Professional Sales

Supply Chain Operations Manager - Professional Sales

Location: Kingston or 100VE office

Full-time: Hybrid working - 2 days per week in the office

Purpose of the role

The Data Foundation XOps Manager role is a key & pivotal link between the Data Foundation and the respective Product Domain team(s) within the organisation (Customer). The XOps Manager will be responsible for delivering the solution end to end, starting from Data to ML / Data science solution to frontend UI/UX. With a focus on delivering tailored data and analytics solutions, the XOps Manager collaborates closely with Product Owners to understand their specific needs and requirements co-creating the data and analytics roadmap of delivery and operations for that business domain.

This role involves coordinating and managing talent across the Data Foundation XOps team, including data & solution architects, data SMEs, data scientists and vendor partners. KPIs of the role includes efficient prioritization on domain specific tech delivery, cost and speed of delivery as well as resilience and cyber security compliance KPIs.

Background on sales account

Unilever Food Solutions (UFS) has traditionally been using account managers to engage with chefs of food serving establishments (restaurants, hotels, caterings, etc.). In recent years, the role of digital channels has significantly increased; using the right combination of both off- and online touchpoints has become essential in creating the perfect customer journey. 

The focus of UFS marketing and sales is to engage chefs with our platform and make them buy our products. This achieved by continuous integrated communication via visits of sales representatives and through digital touchpoints like the UFS.com website / web shop, the segmented & personalized campaigns and the UFS apps. Data plays a crucial role in the success of these touchpoints. Through data we’re able to make sure our communication is: 

Integrated and in tune through all different touchpoints Is based on the needs of the end-customer and focuses on relevant products, services or other types of offers. 

Our vision is to make Professional Sales data intelligent, partnering with the business to power key decisions with data, advanced analytics and AI to accelerate growth.  

Our 5 strategies to achieve this are:

• Accelerate & simplify access to relevant data, information and insights
• Build in-house, leading-edge data, information, insights & analytics capability
• Lead the data & insightsculture and careers to empower employees across Unilever
• Rapidly embed analytics products, solutions and services to drive growth
• Advance Information Automation at Scale.

Main Responsibilities

It’s the responsibility of the XOps CD Manager Professional Sales to make sure those data solutions are delivered and fit the needs of local markets. You will be responsible for having regular updates with all the local stakeholders and make sure their requirements for new dashboards, data sources or data science solutions are continuously logged. Also, you will be a sparring partner in how the existing solutions can be used in practice. You will lead a team of Data Experts, help them prioritize the work with the biggest impact, navigate between them and the business stakeholders and users. You will manage the delivery of the backlog and will make sure the way of working is functional and aligned between specialisms. The specialisms represented in the team will be: Data Engineers, Data Scientists, ML/Data/Dev Ops experts, people with Data expertise and UI/UX. They will have expertise specific leads, but you will be responsible for having them deliver in the right way for Professional Sales.

In the new operating model, the products division will determine the roadmap for the products in collaboration with the Professional Sales xOps Lead. The xOps Operation Manager makes sure they understand what that means from a technical point of view, what type and number of resources is necessary to deliver as well as keeping in touch on any feedback you get during the delivery.

There are products for every level of the Professional Sales business, which means that key stakeholders are varied. From top global management, data science, marketing to local data specialists, CX leads, marketing to Sales Reps. Also the type of product you will be delivering is varied. A Data Platform in Databricks for UFS with over 200+ users which is currently in the process of becoming AI ready. A Product Recommendation used by sales teams and marketing teams to use in their communications to the customers. Performance reports on the main KPIs for Digital Selling, Customer Experience and Digital Marketing with some currently having 200 unique viewers. This role allows you to deliver at scale and deliver with impact.

Key responsibilities

• Building the delivery road map for all Professional Sales products
• Collaborate with local and global stakeholders within GDT and in Professional Sales

• Continuously understanding and collecting requirements from global/ local stakeholders on dashboards, new data sources and data science solutions 
• Build effective Way of Working between different expertise to build end-to-end
• Prioritization, making sure we deliver for impact

• Striving for efficiency in data products 

• Being a sparring partner in the usage of existing products 

• Promote new solutions to the stakeholders 
• Drive adoption of products
• Managing budgets and resources

Experience & Qualifications

• Bachelor’s degree (of science) in computer science, engineering, statistics, mathematics, data modelling or similar technical background 

• Minimum 7+ years experience data and business intelligence creating value for the business. 

• Ability to manage multiple requests and priorities simultaneously in a highly VUCA and competitive market 

• Experience with Data Governance

Professional Skills

• Data Management in Cloud – Fully Operational 

• Analytical power and actionable insights generation – Working Knowledge 

• data domain knowledge of Global Customer / Shopper / ecommerce  / exploitation/Trade promotion – preferable 

• Data Engineering /Microsoft Azure – Working Knowledge 

• Business Intelligence / Data Modelling and Visualization – Fully Operational 

• Technical knowledge Python/SQL – working Knowledge 

General Skills

• Able to prioritize

• Strong Communication and influencing skills - working Knowledge 
• Agile – working Knowledge

• Effective Team Management to Mentor/coach the team

• Project Management - preferable Knowledge 

Your InternalNetwork 

• Data Foundations Factories & Strategies
• Data Foundations CoE’s

• Professional Sales Product Leads

• Business leads in a Professional Sales Division like UFS
• GDT Innovation Technology Team  

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).