Global Customer Hubs – Transformation Manager

It is Unilever’s in-house centre of business partnering and operational excellence in the area of finance services, supply chain, customs, procurement, integrated planning and performance delivery. There are 300 people in Katowice Hub.

The modern Katowice Hub office, whose interiors were designed according to the principles of sustainable development, is located in the city centre of Katowice, Poland.
We are working in the hybrid way to use the time spent in the office to influence collaboration and straighten the team spirit, using special designed for this purpose office areas. 

Global Customer Hubs

The Global Customer Hubs Team is part of Unilever Global Business Services and managing  all activities in the Customer Operations Hub for Europe as operated by our Partner.  The team is delivering better business outcomes by 1.  driving performance and continuous improvement in the Hub 2. transforming the Hub through standardisation, e2e process optimisation and and deployment of digital tools.  3. leading transition projects to the Hub.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate for driving performance through people, process and digital technology  then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Leading Transformation of Operations in the Hub: 1. Standardisation 2. E2E process optimisation 3. Deployment of digital tools

• Expand Operations in the Hub by leading transition of activity into the Hub

• Driving consistent high performance in the Hub

• Establishing project reporting on progress and delivery versus action standards

• Assuring excellence in project delivery and change control

• Catalysing and driving continuous improvement in the operations

• Establish a high level of business intimacy with the BU’s, markets, capability and product teams

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Experience in SC/ Operations across multiple processes > 5 yrs (minimum)

• Experience in project management > 2yrs (minimum)

• Experience in delivering transformative change in process, organisation or technology > 3yrs (preferred)

• Excellent analytical skills (minimum)

• Excellent communication and presentation skills (minimum)

• Thinking 3 steps ahead using business acumen and customer centric mindset  (preferred)

• E2E process integrator and non-silo mentality (minimum)

• Digital savvy with experience in delivering digital transformation (minimum)

• Self starter and can work both independently and excellent team player (minimum)

• Agile thinking and mindset (minimum)

• Natural drive to deliver with excellence and holding others accountable (minimum)

• Experience in managing external parties (preferred)

• Experience in working in virtual teams.

• Fluency in English written and spoken (minimum) and other European languages (preferred)

• Practitioner in technologies e.g. SAP, OTM, Kinaxis RR, High Radius, Azure (preferred)

Skills

• Performance Management

• Problem solving

• Business Acumen

• Vendor Management

• Project Management

• Agile Delivery

• LEAN techniques

• Digital Transformation

• Generative AI

• Data visualization

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Our Winning Culture

• Care Deeply: care deeply about how consumers experience our brands every day, everywhere; about our people’s  growth and development, and our impact on the planet. We care about our performance, to a point where it hurts when we don’t win. It is not just about being nice or avoiding honest conversations about performance and opportunity.

• Focus on What Counts: We ruthlessly prioritise what really, really matters and so do fewer things brilliantly. We set clear and stretching goals and recognise maximum performance impact. It is not about reducing ambition or effort or running after the ‘new and shiny’

• Stay Three Steps Ahead: We think boldly and creatively to make  breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to be the competition. It is not taking our eye off the ‘here and now’

• Deliver with Excellence: We deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. It is not about analysing the inevitable roadblockWe think boldly and creatively to make  breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to be the competition. It is not taking our eye off the ‘here and now’

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.