Fleet Hub Manager Europe

ABOUT UNILEVER IN KATOWICE 

It is Unilever’s in-house centre of business partnering and operational excellence in the area of finance services, supply chain, customs, procurement, integrated planning and performance delivery. There are 300 people in Katowice Hub. 

The modern Katowice Hub office, whose interiors were designed according to the principles of sustainable development, is located in the city centre of Katowice, Poland.  
We are working in the hybrid way to use the time spent in the office to influence collaboration and straighten the team spirit, using special designed for this purpose office areas.   

Global Business Services/ Workplace Travel and Fleet Services.

Global Business Services (GBS) is Unilever’s core business operations engine which is responsible for ensuring business transformative solutions across its 08 services lines - Finance, Marketing, Customer Operations, Customer Development, Procurement, HR – People Experience, Legal, Workplace. Its plays a crucial role in Unilever’s GAP 2030 strategy by driving mission and vision that helps –

• To reduce complexity, release capacity and unleash technology.

• Re-imagining processes end-to-end, elevating them into global hubs, and powering them with technology.

• To work with best-in-class global partners.

• Our ambition isn’t limited to a numerical figure – we want to brighten the entire Unilever ecosystem.

The Workplace, Travel & Fleet Services organisation, a part of GBS, delivers the Fleet, Facilities Management, Building Projects, Travel and Agile (Workplace design standards) services for Unilever. Working with around 2000 + permanent employees and 1000+ supplier resources.

Workplace, Travel & Fleet Services vision is to energize our people to perform, enable our business to win and transform thereby making Unilever a great place to work.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate to lead a high performing team, that delivers excellent employee/driver experience, working with internal stakeholders for different countries and top Fleet vendors in the industry, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Maintain all hub processes and procedures that are consistently implemented across the region

• Hire, onboard and lead an operational team

• Lead our hub operational team in the day-to-day work by motivating, developing, coaching and coordinating all activities to ensure optimum efficiency is achieved.

• Take accountability while providing status, ask for help, and immediately escalate issues and problems as necessary

• Functional- directional operational efficiency for existing fleet Management for the countries in the region.

• Liaison with Global Fleet team and stakeholders

• Liaison with internal Workplace Service Delivery Managers in countries

• Liaison with Lease Companies in the region

• Take accountability while providing status, ask for help, and immediately escalate issues and problems as necessary

• Provide advice and support via different communication channels

• Maintain and develop working relationships with the suppliers: lessors, OEM’s, dealers.

• Broad knowledge and compliance of Country Fleet Policies and Procedures that impact the way we operate

• Maintaining and reporting country fleet data and all vehicle activities in the Unilever Fleet Management System

• Full knowledge about the end to end process for fleet in the region.

• Full knowledge and control of the team members' responsibilities

• Ensuring legislative responsibilities are maintained and escalated where issues are found

• Ensuring fleet services are delivered according to the local country policies

• Coordinate, input, validate and interpret data from various sources including core systems and excel providing support and guidance to Fleet team in relation to data

• Point of contact for internal customer escalations of queries and requests

• Responsible for the preparation of Key Performance Indicators (KPI's)

• Work collaboratively with colleagues to ensure tasks are fulfilled within agreed timelines

• Assist and support the hub fleet team where necessary

• Work collaboratively with Global Fleet team on the fleet requirements for the region

• Assist and support the Global Fleet team and the regional team in strategic decisions

• Being the point of contact for any escalation in the region

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Experience in fleet management ~3- 5 years, depends on the previous experience and fleet size.

• Fluent English communication

• Ideally language skills to communicate in other languages apart from English, as German, French, Spanish, Polish Italian, Hungarian, Romanian or Czech

• Fleet market and industry knowledge:

  • Candidate should be able to explain how the fleet ordering of leased and owned vehicle should work (with additional discount’s and bonus claims).

  • Have information about the key OEM’s suppliers within the specific region and lessors.

• Fleet management/Lessor representative, administration background

• Clear understanding of fleet systems and processes

• Knowledge of Road legislation, Road traffic and Health and Safety Regulations and hazard reporting

• Experience of working in a similar role

• Work on own initiative, proactive approach with a positive attitude

• Excellent attention to detail, proficient in the use of excel and core systems

• Ability to consistently work towards set objectives and tight deadlines

• Communicate with key internal and external stakeholders for queries and questions

• Logical thinking with the ability to resolve problems quickly and effectively

• A flexible and adaptable approach to the changing needs of the business

• Committed Team leader

• Contribute to a culture of continuous improvement and service excellence, making suggestions for improvements

Skills

• Excellent people management skills

• Finance Acumen

• Excellent customer attitude

• Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained

• Good time management

• Team mngt / Problem Solving/ Process Control, etc...

• Actively demonstrate and promote their values, and positively contribute to a customer oriented approach

• Must have a strong reading, writing and mathematical skills (excel will be used on a daily basis)

• Clear communication skills in English, with focus on attention to detail

• Computer literate Excel, Word, PowerPoint,

• Be inquisitive with an interest in developing existing skill set and learning new skills

• Demonstrate an inclusive work ethic

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.