Assistant Manager Quality, UI SC – Europe

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  

At Unilever, your career will be a unique journey, grounded in our inclusive,collaborative,and flexible working environment. Wedon’tbelieve in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

FUNCTION INTRODUCTION

Unilever International (UI) is the white space partner for Unilever across many countries across the globe. Founded in 2012, Unilever International (UI) was set up to serve emerging – and fast-growing – geographies, consumers, customers, and channels worldwide that were created by trends like globalization, migration, travel and digital commerce.

At Supply Chain, we plan, deliver and serve underserved customers and consumers by bringing brands and products globally in single and/or multiple markets, collaborating with business development managers and external distribution partners. 

JOB PURPOSE

Unilever International is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  The AM Quality plays an important role in embedding and influencing Quality in the Business Unit (Unilever International), working alongside the BU’s cross-functional and leadership teams as well as quality teams from other Business Units and Business Groups. The main responsibility is E2E quality, providing direction and leadership that drives a positive, consumer focused quality improvement culture.  In addition, it supports innovation and transformation teams, manufacturing sites, and suppliers in a truly collaborative quality partnership.  The AM-Quality shares knowledge and helps with the upskilling across the BU and quality teams from other business units (including Market Quality Operations). The AM-Quality co-creates processes and ways-of-working for the Business Unit, takes the lead on initiatives to improve quality in the Business Unit and is responsible for all the BGs within his/her cluster for Unilever International. The role is based in Katowice, Poland. If you want to make an impact and transform Quality, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Support Unilever and Business Unit Quality strategy, governance and goals through specific projects and targets.

• Partner with the Business Unit on initiatives to improve Product Superiority. Pre-emptive Risk Mitigation: proactive, structured engagement in management of change to help with the identification and action plan creation for preventing and/or mitigating potential threats.

• Provide quality inputs and recommendations for Business Unit decision making forums, following risk-based approach logic (with the possibility of joining some of these forums).

• Ensure that Unilever Quality Management System is being followed by Business Unit in his/her area of scope.

• Help to define quality required improvements and priorities across Business Unit manufacturing / CM sites.

• Provide support on continuous improvement and/or the co-creation of new quality frameworks, procedures, processes and tools in his/her area of scope.

• Support Country and Business Unit/Business Group in managing consumer safety, legal or other quality-related incidents.

• Work with all relevant functions on the identification and transfer of “Best Practices” and “Lessons Learned” across the organization (within BU, BG and region).

• Ensure / support that changes linked to product sourcing strategy are managed through Quality processes.

• Incumbent is accountable to ensure Quality requirements are followed for the New Product Introductions / M&A / Business Transitions / Resilience Projects etc.

• Support changes to existing and new manufacturing sites (SU/CM/M&A) through activities that assure quality/hygienic control processes are in place and operating efficiently.

• Is accountable to deploy UI Quality Strategy across the Cluster and provide support, where required to deploy UI Safety Strategy as well while working together with UI Safety Expert.

• Ensure all the Quality Complaints across the cluster are dealt in line with the UI Complaints Management process. Work with Customers / CMs / CEC to ensure the Quality Complaints and Queries are managed in a compliant manner. Work with CMs / Customers to drive Quality Improvement projects to avoid re-occurrence of such Complaints.

• Also, own and drive Global project(s) across UI in an effort to develop overall connect and also learn the skills & ownership to work with cross cultural team(s) across UI.

• Support quality and Business Unit digitalization strategy, including quality relevant digital tools viz. SalesForce, QualityOne, DVOC/eDVOC etc. Translate business need to functional requirement for the tools, and coordinate rollout & implementation.

• Use and analyze quality data to drive insights and improvements. Provide overall quality coaching, upskilling and quality trainings in his/her areas of competence.
  

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality or Manufacturing

• Fluent in English

• University degree in general sciences or technical discipline (preferred: Biology, Chemistry, Engineering, Food Science or Microbiology degree)

• Preferably a trained Auditor: Internal UL, ISO22000 / ISO22716 / BRC

• Willingness to business travel (20-30%)

Skills

• Flexibility to adapt to different situations and ways of working

• Flexibility to support other quality teams if needed

• Great interpersonal relationships and strong team player

• Ability to collaborate with and influence other groups or functions (incl. external partners)

• Digital Native

• Analytical ability

• Good communicator Managing own workload and project planning. Must be able to take leadership on certain activities.

• Problem solving and continuous improvement processes

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

• CONSUMER & CUSTOMER LOVE: Brings the voice of the consumer into everything we do, always.

• PURPOSEFUL IMPACT: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.

• TALENT CATALYST: Inspire people to grow, with support and honesty.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

WHAT WE OFFER

• Hybrid work and flexibility

• Opportunities for the development and improvement of qualifications

• Sharing the cost of professional training & courses

• Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others

• Extra days off to take care of yourself and others

• Unilever store - Our products at attractive prices
  

Unilever is an organisation committed to equity, inclusion and diversityto drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringingtheir ‘Whole Self’to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.