Key Account Manager - Modern Trade

Unilever is currently hiring forKey Accounts Manager – Modern Trade

Reports to: CSP Manager, Uganda

Scope: Local

Location: Kampala, Uganda

Terms & Conditions: Full-time; Permanent

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

JOB PURPOSE

As a Key Account Manager, your primary responsibilities will include cultivating and maintaining strong relationships with our customers and driving triple-win growth. You’ll also play a crucial role in strategically enhancing our business by bringing the voice of the customer and the consumer to all discussions, collaborating with internal teams, and ensuring timely delivery of products and services to meet shoppershoppers’ needs.

If you are  passionate about building and maintaining strong customer relationships, developing customer growth strategies, data driven decision-making, and have a strong desire to learn and grow in the field of customer and account management. then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Develop and execute a customer strategy and business plan with a strong collaboration of his/her team.

• Responsible for the achievement of turnover and the P&L of his/her customers for the category as well as for the implementation and the optimization of the category strategies within the customer.

• Work in close collaboration with the Marketing team for the category input, and with customer strategy and planning for the customer/channel plan.

• Develop an optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.

• Close the deal with the customer by negotiating the trade terms, trade funding, and counterparts according to the strategy on all categories.

• Prepare detailed analyses on projects, NPDs or on any sales data to bring data-driven decision making alive.

• Monitor customer performance by tracking customer business performance (both primary sell-in and till sales sell-out) and market share for all categories and support collecting market insights.

• Strong liaison with internal business support from Marketing, Customer Strategy and Planning and related functions to ensure smooth and efficient operations to support the business and customer growth plan.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• A degree from a reputable college or university.

• 3- 4 years in customer management or key account/Modern trade management.

• Strong planning and analytical skills.

• Innovation mindset

• At least 4 years in a customer-facing role, managing tier 1 supermarkets.

Skills

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Experience in merchandising and in-store execution

• Experience in joint business planning and customer partnerhips

• Shopper marketing exposure

• Proficiency in Microsoft Office Suite, especially Excel.

Leadership

Demonstrates curiosity and a growth mindset. Collaborates effectively across teams and functions. Takes initiative and ownership of assigned tasks. Build empathy and rapport with internal and external stakeholders. Humility to have your head up, looking around to interpret evidence and data smartly and spot issues and opportunities.

• Critical SOL (Standards of Leadership) Behaviors

  • PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.

  • PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.

  • BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.