Ice Cream - New Channels Customer Executive

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. As an Ice Cream – New Channels Executive, this role goes beyond a job — it’s an opportunity to build strong customer relationships, understand market dynamics, and enhance negotiation skills. With a focus on both online and offline channels, it offers valuable omnichannel experience. Your contributions drive customer satisfaction, business growth, and shape our future.  If you are driven by growth, passionate about customer engagement, and eager to make an impact, then this role is just for you

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• New Channel, Creating, managing and developing channels
• Developing and managing a business model that will create solutions and opportunities for areas where the human population is high and there is a consumption opportunity but there are no sales points (Offices, dormitories, concerts, etc.)
• Agreeing a joint customer business plans to meet business objectives
• Delivering, monitoring and reviewing the annual & monthly plan
• Providing customer and channel understanding
• Managing the customer P&L for the respective categories
• Managing customer operations
• Working in close collaboration with the CS&P team for the category input, customer marketing for the extra visibility plans, Marketing & Digital Hub teams for omnichannel plans for online & offline sales
• Ensuring effective use of trade spend with your customers
• Driving & monitor Perfect Store execution KPI.
• Evaluating implementation of promotional & merchandising activities
• Inputting into the S&OP process including forecasting.
• Working closely with CBD Region Teams to improve performance & ensure the promotional execution in the field
• Drive Omnichannel growth in National Account Customers working closely with Digital Marketing teams for full funnel execution in online
  
  Leadership
• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

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