Customer Experience Manager Turkiye

Unilever is currently hiring for Customer Experience Manager!

Function: Supply Chain
Reports to: Customer Experience & Logistics Director - Turkiye & UNICA
Scope: Türkiye
Location: Umraniye
Terms & Conditions: Local Tems, Full time

ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
Main responsibilities of the role are:

• #1 Supplier leadership and coordination both internally and externally
• Representation of customer centric decision making in operations
• Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement & communication and data connectivity.
• Customer connectivity strategy evolvement and execution
• Defining key priorities and agenda to ensure continuous improvement in customer experience.
• Cross functional representation of Customer Experience agenda
• Ensure operational Excellence for sustainable service improvement
• Design and lead digitalization agenda to support customer connectivity and operational effectiveness
• Establish customer centric performance management culture
• Support team development and upskilling for future proof Customer Experience

WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications

• Bachelor’s degree in operations / Logistics / Business / Engineering or equivalent experience
• 5+ years of leadership or management experience in Supply Chain
• Internal and external stakeholder management is preferred.
• Communication, collaboration and empowerment is a must.
• Strategic thinking and future fit process and design capabilities are crucial.
• Solution generation expertise and out of the box thinking are required.

Skills

• Collaboration catalyst
• Being a driver of change
• Strong leadership skills for proactive management and communication of business opportunities and risks
• Business acumen with multi-functional experience
• Digital thinking
• Agile decision making
• Excellent Turkish and English communication skills, both written and verbal

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• Critical SOL (Standards of Leadership) Behaviors

• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.