Assistant Quality Manager – CM - Foods

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about bringing superior experiences to our consumers, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

We are looking for Assistant Quality Manager CM who will be responsible for Collaborative Manufacturing and Repack-Copack Operations in terms of all Quality metrics, delivering Production-Innovation quality and executing of Global Quality program.

• Building and isnpecting the quality systems relevant to Unilever products in CM (Collaborative Manufacturer).
• Ensuring Unilever and applicable external standards and requirements are accurately represented in CM operations. Supporting CM for developing the controls in line with the specifications and transferring the parameters to operations.
• Checking and measuring the quality parameters within the Unilever framework and legal requirements as well as providing insights from measurements: CRQS, Semi Finished Good Analysis Results, Finished Good Analysis Results, Non-Compliant Goods, BOM content control, Consumer/Customer complaints, Raw Material returns and ingredient information, Packaging Material returns and ingredient information etc.
• Checking compliance for hygiene requirements in CM facilities, identifying deficiencies and following up with related actions. Organizing quality and hygiene audits, executing the audits and following the actions afterwards.
• Following the Quality audit agenda in CM facilities and preparing audit reports and monitoring related actions.
• Ensuring the ongoing compliance to requirements of category / technology GMP that are applicable to the CM.
• Reviewing CM quality KPIs and analyzing Quality Performance compared to established quality goals.
• Supporting the quality incident management with both Unilever stakeholders and related CM contacts; doing detailed root cause analysis, tracking the actions etc.
• Leading customer and consumer complaints, providing responses, and determining corrective and/or preventative actions.
• Keeping track of main warehouse blocking transactions: Quality block / release process, when necessary, in case CM and import products are blocked.
• Supervise the compliance to quality clauses in the CM contract, ensuring the correction in case of non-compliance.
• Establishing the relevant systems in accordance with the quality contract whenever a new CM facility is starting, inspecting for compliance. Identifying the laboratory equipment requirements and managing capability building process when needed.
• Ensuring the ‘Product Files’ are prepared and shared with CM facilities and Repackers & Copackers making the necessary revisions in these files.
• Identifying the capability needs for quality personnel and related operators/ employees, planning the training agenda and give the trainings in CM and Repacker & Copacker operations.
• Preparing Inter-Company Quality Agreements and ensuring site Quality Input is given for Export Operations.
• Managing the quality performance of import products; taking corrective action by contacting the manufacturer about complaints, legal actions and other issues.
• Regularly reporting the necessary data for the evaluation of suppliers/CMs and Repackers & Copackers.
• Providing the CM quality support and active participation to innovation, renovation projects by integrating quality tools in the process and ensuring the compliance to quality requirements.
• Participating in global quality meetings and ensuring global cascades are fully in place for CM’s in scope.
• Support SU Q teams in collective quality tasks such as GMP compliance, hygiene&allergen practises and external audit management.
• Being an active member of Quality community in every possible platform to contribute business results with a solid Quality mindset.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• University degree in science or engineering fields, preferably food engineering
• Min to 3 years experience in Quality, Manufacturing and related SC functions will be an asset
• Good command of written and spoken English (Able to follow up foreign resources)
• Good knowledge of MS Office Applications
• No travel restrictions

Skills

• Knowledge about Quality Management, Allergen Management, Incident Management, Hygiene Management, Root Cause Analysis, Incident Management, Auditing, Food Safety & HACCP.
• Teamwork oriented with good communication, collaboration, and interpersonal skills,
• Analytical thinking with solution-oriented mindset

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.