ECom Key Account Manager

• Report to: Vietnam Digital & Social Commerce Lead
• Location: HCMC

KEY RESPONSIBILITIES

• Define growth levers in the customer; partner with customer & internal cross-functions to co-develop the business plan to deliver categories growth ambition
• Own and manage external/internal stakeholders to perfect execute & deliver categories target in customer across growth pillars including & not limited to Commercial, Media, Livestreaming, Operation, Perfect store online, Supply chain, P&L, Distributor, etc.
• Ensure categories & brands share & rank in that customer & key events
• Manage full P&L of the account, with high responsibility for profitable growth while manage account competitive growth
• Develop relationship & partner with customer as strategic partnership for growth with Unilever

STAKEHOLDER

• External: Customers, Distributor
• Internal: CSP, dCom Marketing, Supply chain, Finance, other supporting functions

KPIs

• Categories in customer growth & profit

KEY REQUIREMENTS

• Strong customer management & relationship building skill
• Strong negotiation skill and selling skill  
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership
• Planning and organization skills
• Very strong knowledge of online business, FMCG industry

KEY EXPERIENCES

• Min 5+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
• Customer relationship & management experience, strategic and commercial skills/experience

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