Customer Account Manager – ASDA Deodorants

Job Title: Customer Account Manager – ASDA Deodorants

Location: Kingston

Full time: 2 days per week in office

Job Description:

As a pivotal retailer for the PC Business Unit, the role of the ASDA Customer Account Manager (CAM) is to drive market-leading growth, delivering market share growth for Unilever and conversion for ASDA with our portfolio of top-tier brands. This role encompasses day-to-day account management, strategic planning, bespoke activation, and long-term business partnership development.

Job Purpose:

The Customer Account Manager is tasked with fostering strong relationships with the ASDA buying team, developing and executing customer business plans at a category level to achieve USG, market share, and profitability targets. This role involves daily interactions with customer buyers, supply chain, shopper marketing, and internal category and brand contacts.

Key Focus Areas:

• Customer Service: Lead the Customer/Unilever relationship within your categories, ensuring an exceptional customer experience.
• Shopper Insight: Grow categories through insights and exceed shopper expectations.
• Digital Proficiency: Confidently discuss and implement digital strategies.
• Commercial Rigor: Apply extensive commercial rigor in assessing and implementing growth strategies to advance the Joint Business Plan (JBP).
• Category-Based Selling: Enhance space, distribution, range, and POS for your business through category-based selling.

Responsibilities:

• Build and maintain strong, sustainable customer relationships.
• Negotiate effectively to meet OKRs.
• Develop and deliver strategic business plans for the Beauty category.
• Agree on a share-winning trade plan.
• Manage promotional and non-promotional investments, ensuring all agreements are documented and stored.
• Oversee the launch and performance tracking of new products with customers.
• Ensure effective in-store activation of key events.

Accountabilities:

• Manage the customer P&L to meet allocated targets.
• Monitor in-month performance versus forecast.
• Accurately manage accruals and pricing.
• Ensure customer compliance with agreed trade terms.
• Conduct S&OP forecasting.
• Provide regular performance data and updates to CSP and the BU.
• Maintain up-to-date JBP tracking, forecasting, and projecting to keep the business on target.
• Handle required administrative tasks for the customer, including pricing, rebates, NLF, promo proposals, trade terms, and contracts.

Key Deliverables:

• Achieve key business goals.
• Fulfil job fundamentals as outlined in the Customer Category Framework.

Key Experience and Qualifications Required:

• Previous experience in a Senior CAM role.
• Proven ability to work effectively within a team environment.
• Preferable experience in a commercial & strategy role, or category management.

What we offer:

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.