Customer Account Executive – Ocado Personal Care & Beauty

Customer Account Executive – Ocado Personal Care & Beauty

Location: Kingston

Full time, hybrid working policy

We are Unilever, an ambitious organisation and home to over 400 purposeful and global brands.

We feel good about the work we do. Whether it’s the way we run our business, make our products or use our brands, we always think about how even the smallest things can make a positive difference to the world. We care - it’s what we’re known for. And it’s why we’re a great place to build a career with purpose.

When you work at Unilever you can bring your own purpose to life through the work that you do. You will work with brands that are loved, improving the lives of consumers and their communities. You will work with innovations that grow our business and help improve the planet and our society. You will work with brilliant people who will help you contribute to the world and become a better you. You will help us achieve our purpose: to make sustainable living commonplace.

We are looking for a Customer Account Executive on Ocado Beauty & Personal Care. This candidate will manage the relationship with Ocado, developing business plans which deliver against Unilever Beauty and Personal Care Objectives. Driving the online agenda, ensuring Unilever products show up flawlessly online.

Responsibilities

• Manage Unilever’s day-to-day relationship with the Beauty and Personal Care Buyers at Ocado
• Develop and deliver the customer strategic business plan for Beauty and Personal care, working closely with Category Managers and Brand teams. Accountable for the long-term growth plan
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on your categories.  
• Manage the customer P&L for PBC. Responsible for promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
• Accountable for Unilever brand presence online; Perfect Store Online/70A execution.
• Drive the online agenda internally, working with internal cross-functional teams to ensure our products perform online.
• Ensure effective online activation of media. Owning Organic and Paid Media plan. Tracking media investment.
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples and launch plans.
• Manage in-month Ocado performance vs forecast, S&OP
• Work with the CES to manage accruals and pricing accurately and efficiently. Delivery of required admin for the customer with support from the Commercial Executive – pricing, rebates, NLF, promo proposals.
• Love what you do:  Demonstrate commercial rigor and be passionate about all aspects of leading your portfolio to competitive growth.
• Love your customer: Drive internal D-commerce strategy to improve Unilever's ways of working with Ocado, driving online growth via strategic alignment and negotiation.
• Do what you say: Drive the JBP and deliver our strong growth ambitions.
• Own it: Leverage our brands to deliver new and exciting portfolio innovation and media activation.
• Be Different: Be at the centre of the ecommerce conversation as we set Unilever up to lead in a digitally enabled world

Key Skills

• Prior commercial experience and exposure to P&L, ideally previous experience within an Account Executive role
• Evidence of strong Grip, Drive, and Influence is a must.  
• An interest in ecommerce & channel dynamics.
• Strong communication and internal stakeholder management