Commercial Excellence Lead

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

You will be the Subject Matter Expert of CBD related iOps processes and tools, and responsible for driving and executing digital transformation initiatives with the CBD organization. You will collaborate closely with CD Team and Integrated Operations, leading efforts to leverage interconnections between the functions, enhance and optimize business planning and executional /operational activities End-to-End, which drives efficiency and revenue growth. The key technologies include TPM and Sonar, but you also need to understand how FEU and SAP are interconnected with these CD tools.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

As a key driver of digital transformation within the Commercial Business Development (CBD) team, you will:

• Lead and optimize digital initiatives that enhance sales processes and operational efficiency across CBD and Customer Operations (CO).
• Collaborate cross-functionally to align technology roadmaps, change management, and communications with business priorities.
• Champion continuous improvement, leading market project teams and representing local needs in global initiatives.
• Drive data-informed decisions by implementing and monitoring KPIs, supporting performance reviews, and identifying improvement opportunities.
• Support change management and training, ensuring smooth adoption of digital tools and best practices across the field teams.
• Act as a strategic partner, working closely with the Head of CD and iOps Centre of Excellence to prioritize feedback, training, and compliance.
• Influence stakeholders through compelling storytelling and clear communication to gain alignment and drive impact.
• Think creatively, bringing innovative solutions to complex challenges in a dynamic environment.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• A Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience in sales operations, sales management, or related roles to be able to support efficiency of all roles / parties.
• Strong understanding of (or at least strong interest in) digital technologies, automation, analytics tools, desire to learn about different data driven systems and how they function together.
• Advanced financial knowledge, P&L understanding, budget management.
• Knowledge of using SAP, MS Office, Power BI, AATP

Skills

• Excellent leadership and communication skills, with the ability to influence stakeholders at all levels of the organization.
• Ability to work effectively in both independent and diverse multi-task team environment.
• Programme / project management experience.
• Experience in working with teams and across a diverse mixture of cultures.
• Strong English language skills written and spoken

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.