Market Quality Operation Supervisor

Job Title: Market Quality Operation Supervisor
Location: Unilever Thailand HQ, BKK TH

Job Purpose

Quality & Safety management Systems – To implement/co-ordinate of activities to ensure govern product quality and consumer safety processes of Unilever product in Thailand market that produce from local Unilever sourcing unit, oversea Unilever souring unit (import product) and product which produce by contract manufacturing. And ensuring the compliance to Unilever Global Quality and Safety standards and Local regulations by developing Quality and Safety capabilities and mindsets to drive and sustain Quality and Safety culture for manufacturing partners, Warehouse & Transportation, Unilever Distributors. Including support on Halal registration system for Nutrition and Ice Cream products.

Main Responsibilities

• Market Quality Operation

  • Focus on setting the Quality Targets and specifying necessary operational processes and related resources to fulfill the quality Targets.

  • Actively join in new / modified product or process for ensuring 100% First Time Right Quality, trial run and 1st production and support in new method verification/validation for physical and chemical testing.

  • Ensure all our products comply with both local Regulatory and all Unilever policy requirements including Artwork approval process for Import product.

  • Adherence and cooperate with Thai MSO and Indochina team for inter sourcing Quality intercompany agreement with regarding to company policy and legality including to ensure that quality and consumer safety is fulfilled regarding quality objectives and specifying

  • Co-ordinate to relevant function for Customer/consumer complaint received which need to be ensure and investigate both warehouse and logistic part if related. In case of the failure related to the supply chain and logistic process, need to be lead of improvement.

  • Co-ordinate and anticipate on Customer return/reject which require MQO to perform pre-liminary inspection before managing stock disposition and co-ordinate to relevant function for further investigation.

  • To ensure product quality in the Market including set up quality and consumer safety for distributors or business partners.

  • Implement and run quality campaigns in go to market (if needed).

  • Handling budget and manage department cost due to the organization activities.

• Warehouse & Transport & 3PL Quality Management

  • Implement the recommendations in Unilever's codes of practice for MP, Copacker and Warehouse and transportation such as the Hygienic and specific GMP.

  • Implement and develop consumer and customer complaint handling procedure and computerize system of reporting and ensuring corrective and preventive action of complaint and non-conformances are effective.

  • Co-operate with concern function to product status in SAP/WMS system.

  • Co-ordination of activities to direct and control for local sourcing Third Party Manufacturers with regard to quality and consumer safety includes:

    • Quality planning focused on setting Quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives

    • Quality Control focused on inspection, detection and testing process

    • Quality Assurance focused on providing confidence consisting of planning, systematic and preventive activities

    • Quality Improvement focused on increasing effectiveness and efficiency

  • Arrange internal audit with Warehouse and transportation including distributors and follow up action to close gaps from audit reports, follow up and ensure the improvement at 3PL meet the target and Unilever expectation.

• Distributer Quality Management

  • Implement the recommendations in Unilever's codes of practice for MP, Copacker and Warehouse and transportation such as the Hygienic and specific GMP.

  • Arrange internal audit with Warehouse and transportation including distributors and follow up action to close gaps from audit reports, follow up and ensure the improvement at 3PL meet the target and Unilever expectation.

• QMS

  • Supportive on QMS system under Market Quality Operation team and responsible to review, revise and update QMS system to complied with global deployment.

Candidate Criteria

Experience & Qualification

• B Sc. in Chemistry of Science, Food Science or related fields

• 1-3 Years Preferable experience in Implementation of quality program, quality management systems

Skill

• QC problem solving tool expertise (RCA, FMEA, Fishbone, Quality and safety Risk assessments)

• FSSC 22000 or Related certification and preferable experience in managing internal and external Quality Audits

• Experience on good warehouse management

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