Out of Home Customer Manager (Auckland)

Looking for Your Dream Job? Join The Magnum Ice Cream Company!

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​ 

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers.​ Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.​ 

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.​

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

JOB PURPOSE:

Externally facing, the role supports the OOH Customer Lead by managing key customers, developing strong working relationships with key contacts, as well as leading the customer agenda internally within the NZ Ice Cream business. The Customer Manager is responsible for supporting the delivery of the P&L for the total OOH channel, including turnover, profitability, trade spend, and market share delivery, while building, negotiating, and executing the commercial joint business plan with key customers.

• Manage a portfolio of OOH Customers across Convenience, P&C (Petrol & Convenience), ELITE (Entertainment, Leisure, institutions, travel & education) and HORECA (Hotels, Restaurants, Cafes).
• Support new customer acquisition and business development opportunities by partnering with the field team.
• Collaborate with the CSP (Customer Strategy and Planning) Managers to align field execution with customer strategies, shopper activations, and channel P&L objectives.
• Conduct business/category reviews with key customer contacts and support the development of Joint Business Plans to drive sustainable growth.
• Ensure ROI criteria are met for trade investments and capital placements.
• Deliver key commercial targets including turnover, profit, trade spend, and market share growth for Ice Cream in New Zealand.
• Delivery of turnover, customer profitability, and total trade spend budgets for OOH Ice Cream alongside the Customer Lead with focus on key Customers that this role has sole responsibility.
• Support the Customer Lead with day-to-day administration with regards to total OOH channel operations (e.g., promotional evaluation, assets, data maintenance ).

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.  

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

As publicly announced, Unilever will separate its Ice Cream business which is expected by the end of 2025. This role will transfer to the new Ice Cream company.

For the recruitment of this position, we would like to emphasize that local conditions apply to the position.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact anz.talent@unilever.com.

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Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.