Senior Customer Promo Manager

Leading the Customer Planner team to develop accurate promo and non-promo management planning and execution by supporting Account Management team in developing and executing Customer Business Plans, ARO analysis, understanding forecast and post event analysis. ​

Senior Customer Promo Manager drives the process and system transformation of Promotional and Non-promotional CD processes, while ensures effective way of working between Account Management and Customer Planner team.​

Key responsibilities: 

• Responsible for setting the direction for the team to efficiently run and optimize plan and execute processes in the market

• Drive direction and align on common strategy and goals with Account Management team

• Monitor and deliver of technology and process KPIs and agreed way of working in all Promotional and Non-Promotional plan and execute processes

• Facilitate improvement of tool usage, processes and way of working in collaboration with Account Management team

• Lead improvement of tool usage processes and way of working within Customer Planner team

• Point of escalation in case of technology and process KPIs are not delivered

• Participate in quarterly partner plan meetings together with CSP and Account Managers

• Owns and maintains guardrail list of Promotional and Non-promotional plan and execute 

• Facilitate upskilling agenda of Customer Planner team in technology and processes

Our requirements: 

• Minimum 5 years of experience in FMCG company on position requiring high analytical skills, ability to drive processes and system transformation (preferably within demand planning &sales area)

• Fluency in Polish and English (verbal and written) 

• Successful experience in building and managing teams 

• Ability to work in cross functional teams

• Digital savvy and data driven decision making

• Strong project leading skills

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