2024 Supply Chain Customer Experience Intern

Position Summary

The Supply Chain Customer Experience Intern supports collaborative tasks for Customers’ Replenishment teams. This role processes customer information to generate added value-added insights to develop a high-quality relationship with supply chain driven customers and plays an internal role supporting sales growth and driving operational efficiencies while working collaboratively with Planning and Customer Development teams. This role will last approximately one year.

Position Responsibilities

• Establish and maintain a positive relationship with direct contact with customer replenishment buying and sales teams.
• Communicate upcoming critical stock issues and discontinued items.
• Work with Customer Experience Manager to identify possible improvements on customer data management.
  • Running SAP, Excel, and Power BI reports to identify required data such as sales volume, on-time, truck load utilization, order patterns, and master data.
  • Utilize customer information for order tracking, order receipt, etc.
  • Analyze customer information for quality data purposes.
• Links closely with planning and customer development teams to identify gaps for seamless order execution and service level.

Challenges:

• Manage high volume of information, multiple sources, and processing tools for key retailers within scope.
• Operate in a high-speed environment with multiple customers, short lead times, high volume, quick response, and high customer expectations.

Education and experience:

• Undergraduate degree in Logistics or Business-related fields
• SAP Order Management Experience a plus
• APICS Certification or retail Supply Chain Certification a plus

Skills:

• Strong interpersonal and leadership skills
• Strong Microsoft Excel/ Power BI capabilities
• Demonstrated ability to work collaboratively with cross-functional teams
• Strong internal/external customer centric focus/stakeholders management
• Good assertive communication skills, written/oral
• Massive Data management
• Continues improvement mindset

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.