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Operations Technician - ekaterra

Supply Chain
Suffolk, VA

Who we are…and what we do 

With an annual turnover of around €2bn, ekaterra is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, T2 and PG Tips. ‘eka’ is a word taken from the Sanskrit language which means unity and one purpose, while ‘terra’ represents the earth and nature. As ekaterra we are truly united in one purpose: growing a world of wellbeing through the regenerative power of plants.

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the ekaterra business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, ekaterra is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

Under the ownership of CVC, ekaterra has an exciting future ahead with opportunities for increased investments in our iconic brands, our people, and our capabilities.  Combining the strength and scale of our brands with a focus on speed and agility, ekaterra is brewing a corporate start-up mindset that’s opening-up new opportunities for its people to flourish every day.

At ekaterra, we put consumer love at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.

Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing.

Job Description

Location: Suffolk VA

Background & Purpose of the Job

The largest tea processing facility in the United States, Lipton Tea, is looking for Operations Technician at its manufacturing plant in Suffolk, Virginia..  

The Operations Technicianis responsible for operating and maintaining production assets within the factory.This includes Primary and Secondary Tea Packaging equipment as well as associated Conveyors and Palletizing equipment. 

Who You Are & What You’ll Do

The Operations Technician reports to the Production Supervisor.  The Operations Technician is responsible for all changeover,troubleshooting and defined Autonomous Maintenanceactivities.  The Operations Technician is a member of the Autonomous Maintenance Pillar.  This individual possesses strong teamwork, interpersonal, written and verbal communication andproblem solvingskills. 

Responsibilities include, but not limited to:

  • Comply with all policies, procedures, safety, and sanitation rules  
  • Report unsafe acts and conditions, correct if possible.
  • All job functions are to be performed in compliance with the plant’s safety and quality assurance programs. 
  • AlwaysputsSafety first when considering an improvement to current/new equipment or process changes.
  • Must achieve qualification level and completion of all training modules associated with assigned equipment.
  • Coach and train teams on problem solving and troubleshooting techniques according to Unilever/WCMStandards.
  • Design and implement trainingprogramfor operators on technical and quality training.Provide feedback for improving the existing training program.
  • Understand Plant KPI requirements andfosters/drives teams to meet those requirements using WCMTools/Techniques.
  • Accountable for high performance standards and able to give and receive constructive feedback.
  • Must have strong interpersonal skills andableto be a link with External parties.
  • Able to participate in the development of training material fornextsteps in theWCMProcess.
  • Must be a high performer/technically capable and self-directed in current/previous role.
  • Prepare assigned areas for sanitation audits and tours. 
  • Complete all other assigned duties.

What You’ll Need To Succeed

  • High School diploma or GED
  • 2+ years high speed manufacturing experience
  • Must be a high performer/ technically capable and self-directed in current/previous role
  • Ability to managea number ofhigh priority tasks with accuracy and adhering to deadlines
  • History of compliance to all policies and procedures such as safety, quality and GMPs
  • Must be able to perform problem solving and troubleshooting techniques
  • Ability to work effectively in a team environment. 
  • Must be able to bend, stoop, reach, and lift 50 lbs. 
  • Must achieve qualification level and completion of all training modules associated with assigned equipment. 

A WorkKeys assessment with a passing score is also required.  A score of 4 or more points in all WorkKeys assessments will be considered a passing score (SILVER diploma or higher).  

    Employment is subject to verification of pre-screening tests, which may include drug screening, physical and background check. 


    Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

    Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

    If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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