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MYSG Capability Manager (Sales Training) - Food Solutions

Customer Development
Kuala Lumpur, Kuala Lumpur

The Purpose of Role:

Drive Unilever Food Solutions (UFS) global and SEASA (Southeast Asia & South Asia) best practices and be the change agent responsible for the Customer Development team at UFS Malaysia and Singapore.

The Sales Training Manager is responsible to build sales capability across workforce not limited but mainly PUSH & PULL and Chains & CPU. This includes the development of sales leaders and the sales force by developing and implementing training initiatives in line with agreed strategic thrusts and business needs to raise the performance of country sales team (FTE and DSRs).

The role contributes to the formulation of country strategies enabling sales leaders and supporting deployment of these strategies to achieve sales targets and measure progress.  Being able to connect the CD strategy to Chefmanship and Marketing into an operational agenda is a key task.

Team Structure:

  • Reporting to: Head of Country, UFS Malaysia

Key Responsibilities:

  • Align Country training to Global and SEASA Agenda Strategy.

  • Develop Training Roadmap in conjunction with the CD Leaders and HOC as per business needs, whilst ensuring alignment with SEASA Sales Training Agenda.

  • Project management and delivery of country specific sales activities to ensure consistency and continuous improvement of sales performance standards. This includes, but not limited to, sales induction program; UFS selling skills training; Basic Kitchen Techniques (BKT) course for salespeople.

  • Collate materials, own, and ensure consistent message and deliver of agenda.

  • Increase sales capability in the Country key strategic priority areas as per an agreed learning roadmap.  Measurement will be CD KPI output – REACH and Penetration. 

  • Effective execution of existing tools and programs to sales force and sales leaders and translate where necessary into local language.

  • Share best practice to SEASA training manager.

  • Country culture lead where relevant.

  • Work closely with Leadership Team, Function Managers and Sales Leaders to improve their ability to coach salespeople in the field and their ability to manage performance in their area of responsibility.  

  • Deliver classroom training and in-field coaching. 

  • Drive skill development and work closely with Chef team on Chefmanship agenda. 

  • Management of training information and monitor Sales Force Key Performance Indicators (KPIs) aligned to Malaysia/ Singapore business needs. This information is then collated and analysed to provide status report to respective Leadership Team.

  • Building and deploying Selling stories into training materials.

  • Set standard of capability and competencies for CD recruitment.

Key Stakeholders:

  • Internal: Country Leadership Team, Customer Development Leaders, Function Managers.

  • External: Distributors, Relevant 3rd Party Agency, Strategic Operators.


20% of the time for travelling.

Essential Experience/Skill/Knowledge:

  • Degree in Business or equivalent.

  • Sales training background.

  • Leading and driving learning programs across geographies with focus on measuring impact (ROI).

  • Persevering, Pro-active, Winning Culture.

Desirable Experience/Skill/Knowledge:

  • Sales Management - leading sales teams is an advantage.

  • Customer Management and Selling Essentials.

  • Excellent interpersonal skills with experience in interacting with cross cultural and employees from all levels.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application if shortlisted.

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