MDM Integrated Process Design and Europe Deployment Manager

Background

The iOPS Program will transform the Process, Operations and  Technology for all services that touch a customer. Critical to the success of the iOPS Transformation Program is deployment of a robust Process and Technology platform to drive speed, quality and efficiency for Master Data. The scope of the iOPS Master Data Transformation includes Product, Customer, Secondary Customer / Outlet master and Price Master.

Main purpose of job:

The role will drive implementation of the Global Process model  for all iOPS Master Data domains in the countries / MCOs in scope. Key responsibilities will include:

Integrated Process Design

• Support global team in design of the global process model, with focus on integrating the process with different functions (Marketing – CCBT / CARA, R&D, Sustainability)

• Identify best practice from local operations and partners and work with global team to incorporate in the global capability

• Actively lead the deployment of global process model – including responsibilities for planning, necessary changes to global design, deployment, cut over, and then drive operationalization and delivery of benefits

• Lead fit – gap analysis with global teams and partner teams. Challenge any change and classify as legal / fiscal / nice to have / etc. Review and get the changes approved by global design authority

• Ensure design meets local approved needs and also the process and data needs of iOPS operations L2 teams

• Working with Tech team to build approved changes, test.

• Support other global initiatives/Transformations where Master Data plays significant role (Programs like ACTPM, Kinaxis, etc.)

Project Management and Deployment

• Own the iOPS MDM Project plan for cluster / countries. Align plan with global teams

• Lead local MDM design and deployment team

• For any local applications, where necessary, work with Geography IT to drive interfaces.

• Stabilise the platform – Process, Technology, Operations.

• Post EXIT GATE hand over the platform to BaU iOPS Operations team

• Gate management for the program with country and tech teams

Country Engagement and Transformation

• Engage with countries and set up cross functional teams in countries, cluster and categories

  • Scope of process design and impact for master data extends beyond the iOPS Scope. The Deployment lead will need to bring in Lead Users / Super users from all critical functions

• Working with change management team – ensure comprehensive communication plan for MDM Activities – especially to non-IOPS functions. Align plan with change management team

• Lead change management for MDM Track. Design detailed organisation retained in-country and work to be transitioned to iOPS Operations team

• Lead training, assessment of skills (License to Operate)

Key accountabilities:

This leader has to:

• Create the Value and Experience Management Capability: Process, Technology, Governance.

• Monitor KPIs for all live markets

• Create hypothesis for under performance

• Connect with Market LT and Suggest course correction action

• Coordinate actions of the Regional Squad team in those course correction activities

Experience and qualifications required:

Skills

• Strong Understanding of MDM Processes and Governance

• Subject Matter Expertise and Business Process Appreciation – deep understanding of MDM Objects, rules and structures

• Strong Business Engagement and Influencing skills

• Change Management, Communication

• Project Management and Problem Solving Skills

• Project Management

Experience

• Project Management Strong functional Experience referred in SC, Operations.

• Agile Project Management

• Experience of Master Data domains (one at least) – Product, Customer, Price 

• Experience in managing cross-functional requirements and engagement

• Leadership of past complex transformation workstreams

• Good knowledge of SAP

Preferred

• Exposure and Appreciation of MDM Processes in large programs  (Creation, Modification, Lifecycle Management) in past roles.

• Good appreciation of relevant downstream Processes and Interfaces – including O2C, Planning, Manufacturing / Quality, CD Operations

• Understanding of Master Data Operations and Governance Models

• Ability to lead large cross-cultural teams

• Process Analysis – 6 Sigma

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