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Process Excellence and Compliance Manager – Supplier Operations

Bengaluru, State of Karnataka
Job Description

Job Position: S2P Process Excellence and Compliance Manager – Supplier Operations

Function: Procurement and Finance

Reports to: Senior Manager, Process Excellence and Compliance

Scope:   Global compliance and controls in Procure to Pay

Location: Bangalore

Business Context and Main Purpose of the Job:

Unilever Integrated Operations (UniOps) is a global business unit that manages the company’s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services.

Mission - To provide excellent services globally which enable Unilever to win in the market by

  • putting the business’ goals at the heart of what we do
  • leveraging cost-effective, best practice, global solutions across Unilever to meet users’ needs
  • making continuous improvement in both cost and service an integral part of our way of working
  • building a professional services organisation that enables our people to give their best
  • developing win-win relationships with selected providers to meet our current and future requirements

The key benefits from UniOps are expected to be:

  • Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage.
  • Better user experience by delivery of integrated service bundles to end-user.
  • Continuous improvement through end-to-end process ownership.

Within the service catalogue of UniOps, the Commercial Experience organisation is responsible for the management and delivery of finance services globally, both through third-party outsourced providers (e.g. IBM, CapGemini) and through in-sourced operations.

The Global Process Excellence and Compliance team (PEC) which is a part of the Commercial Experience team has overarching responsibility of the Controls, Compliance and Process excellence across the end-to-end Source-to-Pay domain, operated and delivered through the Supplier Operations vertical.

This role will be accountable to manage the process excellence, compliance and solution design for the S2P Source to Pay (I2P) process, with expertise on Invoice to- pay and Vendor data  Master process;  including delivering on tracking, monitoring of the controls and compliance to the Global Process Model. The role includes addressing key control gaps, managing the audit interface, governance of the 3PSP controls operations and provide overall assurance on the compliance in this domain. The role will have global touch points with IT teams, Operations Excellence Teams, Delivery/Operations teams, and internal and external Auditors.

Main Accountabilities:

  • This role requires a strong understanding of Control frameworks, and will require developing a very strong understanding of Unilever’s Global Financial Control Framework
  • Define and operationalize a controls framework in the entire S2P space, with expertise in Invoice processing, Open Items Management, Payments, Value-at-risk, Vendor Master data, including controls operated through the 3PSPs
  • Update and manage the Global Process Model for S2P processes, including I2P and VDM Processes; Ensure exceptions are reviewed, tracked and managed on a regular basis to reflect the needs of the business
  • Mange the solution design, changes and enhancement review and sign-offs for key I2P and VDM solutions.
  • Review and manage RPA and integration requests for the systems
  • Establish a set of regular reporting, end to end control metrics and performance reporting; includes analysis and root cause analysis of control issues; Analysis of reports to identify significant patterns and trends and highlight as part of key insights publish
  • Setup and run governance meetings with the relevant stakeholders to ensure management assurance on controls compliance
  • Perform impact assessment for deficiencies identified, recommend and align rectification plans with the owners, and ensure accurate and timely remediation of deficiencies and report areas of risk
  • Liaise with Corporate Auditors, Internal and country auditors, and External Auditors to provide support on process understanding and ensure centrally owned controls are audited effectively
  • Participate in, or drive governance meetings with the Procurement SME community and/or controllers of the respective countries to address local gaps impacting I2P Processes
  • Managing and coordinating with the stakeholders like GCAD, KFAS Owners, CSC,OC, Procurement, 3PSP and others
  • Support end-to-end testing / co-ordination of testing for process controls for various applications and RPAs
  • Perform periodic, independent self-assessment of applications identified as Key Financial Application Systems (KFAS) to assess operational gaps; Review and drive system/IT fixes for compliance
  • Participate in control improvement health meetings, provide inputs / feedback for the evolution of the control framework and drive S2P controls governance process

Key Interfaces:

  • Process Owners and SMEs
  • KFAS Owners
  • Controls Service Centre (CSC)
  • Group Chief Accountant Department
  • 3P Service Providers
  • External and internal Auditors
  • IT Teams
  • Operations / Delivery Teams

Critical success Factors for the Job:

Key Skills:

  • Controls knowledge: Strong knowledge of Auditing Standards, Sarbanes-Oxley, risk and controls standards and business / access / ITGC process best practices
  • Process understanding:
  • Strong knowledge of Invoice-to-Pay/ P2P processes, Vendor Master processes, and associated risks; Good overall knowledge on the e2e S2P process. Expertise in P2P ERP like SAP.
  • Experience in managing Global Process models
  • Audit background or experience in handling internal and external audits
  • Strong controls knowledge and expertise – prevent and detect spend controls
  • Analytical skills: Ability to analyse the root cause of the deficiency and propose corrective action and ensure quality deliverables
  • Leadership and relationship management skills:
  • Ability to lead cross-functional teams, and deliver key agendas; Ability to define and execute agenda independently
  • Ability to influence senior stake holders and cross functional teams to drive agenda
  • Ability to define and execute agenda independently
  • Ability to work in a dynamic organization and manage / balance multiple priorities and diverse projects concurrently
  • Communication skills: Strong communication and interpersonal skills to build effective relationships with stakeholders.
  • Presentation skills: Proficiency in Power point presentation and other MS Suite applications
  • Working knowledge of Power BI and DCIW would be a strong plus
  • Controls and process centric mind set, safeguarding the UL interest at the heart of the solution
  • Ability to work under pressure and at times, in ambiguous situations
  • Experience and awareness of working in a global role, demonstrate awareness and empathy to our many cultures and social needs

Relevant Experience:

  • Masters’ degree: CA or similar qualification
  • Experience with P2P Invoice to Pay is a must-have; Knowledge on Vendor Master processes is strong pls, and Knowledge of Unilever’s procurement practices is an added advantage; Experience in handling end-to-end Source-to-Pay processes is a big plus
  • A good understanding of other P2P solutions like Pcard, eInvoicing, etc is a strong plus
  • Minimum of 10-12 years’ progressive experience in an audit or controls centric role in P2P  or related field; FMCG Industry experience would be a strong plus

Leadership Behaviours:

Should "meet expectations" on the Standards of Leadership behaviours relevant to the WL of this job.

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